Establishing a System of Policies and Procedures by Stephen Page
Think of this book as your foundation for writing effective policy and procedure documents. It begins with the premise that policies and procedures have a distinct writing format owing to their function as a critical organizational tool.
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This book details how to establish a framework and format for composing documents quickly and effectively. Explained are the essential elements that allow you to produce and present content in a logical and consistent form. You’ll learn how to create a standard method of writing so your policies are easy to read and understand.
Without a standard method of writing, your readers can become confused and frustrated when policy and procedure documents change each time they are published. This writing format will help you succesfully present policy and procedure content to your staff, customers, and management.
Key topics include: (1) Using a Writing Style Conducive to Policy and Procedure Documents; (2) Integration of Forms Management with Policies and Procedures; (3) Publication and Distribution Programs for Policies and Procedures; (4) Use Proven Techniques for Conducting Policy and Procedure Training Classes; (5) Convert Printed Policies and Procedures to a Paperless System on a Computer or Network.
BEST PRACTICES are provided to help you:
1. Decide who will manage the policy and procedure department or function.
2. Determine the functions and skills for a procedures writer.
3. Determine the format of your company manuals: printed and/or electronic.
4. Collect and/or solicit ideas for draft policies and procedures.
5. Establish a cross-functional team to study ideas and solutions.
6. Research and conduct interviews with users, customers, and management.
7. Integrate forms with policies and procedures.
8. Write the first draft and deciding what goes into each section of the writing format.
9. Coordinate reviews and approvals.
10. Publish and distribute policies and procedures.
11. Communicate in multiple media (print, electronic, CD, DVD, or Video).
12. Train and mentor.
13. Maintain and revise policies and procedures.
14. Convert printed documents to electronic or paperless formats.
The chapter structure is conducive to learning: You are led from the development of an idea through research, writing, draft coordination, review, approval, publication, communication, training, revisions, and the maintenance of your policy and procedure documents.
Policy and procedure examples and table of contents formats (numeric, alphabetical, and keyword) are also included.
This book has been a popular seller at Amazon and Barnes and Noble for the past five years! For evidence of this book’s popularity, check out the reviews on this book.
