Best Practices in Policies and Procedures by Stephen Page
Finding and developing relevant content is one of the most sought-after subjects by policy and procedure readers, and yet it’s often overlooked by other standard operating procedure authors. This book presents several methods and techniques for finding content.
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Use the sample tables of contents from popular company manuals (e.g., accounting, personnel, or purchasing) and links to thousands of sample policies and procedures as reference material when you’re finally ready to sit down and write your policy and procedure documents.
Another important feature is the process for aligning vision and mission to the strategic plan and then to the core processes and finally to the policies and procedures. With this process you can trace policies and procedures back to the vision and mission and from vision and mission to policies and procedures. As one of my reviews will show, this is the first book of its kind to demonstrate this important process.
BEST PRACTICES are provided to help you:
1. Discover policy and procedure ideas (brainstorming, benchmarking, Internet)
2. Form cross-functional teams to turn ideas into policies and procedures
3. Use facilitation techniques for procedural development
4. Use a standard method of writing (writing format)
5. Align vision/mission/strategic plan to policies and procedures (you’ll certainly gain the support of management)
6. Satisfy industry standards in such areas as project management, software maturity models, quality standards, IEEE, ITIL, business process re-engineering
7. Satisfy the scrutiny of management and external/internal auditors
Learn how to conduct research, form cross-functional teams, select team members, study and derive solutions to problems, facilitate meetings, draw procedural diagrams, put the diagrams into writing, and write consistently and logically using a proven policies and procedures system, or methodology. This book provides the best of the best for the development of a system of policies and procedures and for actually writing policies and procedures.
NOTE: The term, "Best Practices" is defined differently depending on your perspective. Some view best practices as the "best methods" of industry experts while others see them as the "best methods" an organization can offer. You have to question what you really want, after all, best practices are really just the opinions of others.
