What you can Expect from the Internal Audit Training Course

After taking the internal auditor class from Bizmanualz, you will be able to:

• Understand the ISO framework, including ISO Certification
• Understand the process approach that serves as the foundation of the ISO 9001 Quality Management System (QMS)
• Gain an overview of the content of the ISO 9001:2008 QMS Requirements Standard
• Use the ISO 9001 QMS Requirements as the key criteria for conducting Internal Audits
• Know how audit programs are developed, and how auditors fulfill the audit program
• Become familiar with Quality Auditing Best Practices
• Be able to use positive communication skills to interview auditees in order to properly evaluate the QMS
• Know in detail the methods used to conduct effective ISO 9001 Internal audits, including Pre and Post Audit Activities
• Understand the importance of Objective Evidence: How to collect it and how to present it.
• Be able to present Internal Audit findings in clear and meaningful ways (for Closing Meetings and Audit Reports)
• Conduct an Exercise Internal Audit that simulates auditing an ISO 9001 QMS process

ISO 9001:2000 Internal Auditor Course Outline

Day 1

• Welcome
• Continual Improvement using the ISO 9001 Process Approach
• Review of ISO Standards and an ISO Quality Management System
• Overview of ISO 9001 Requirements and other Relevant ISO Standards
• ISO 9001 Required Documents and Records
• The Audit Program and Audit Teams
• Quality Auditing Fundamentals
• Auditor Communication Skills

Day 2

• Welcome; Review of Day 1
• Creating an Audit Plan, Audit Checklists, and Sample Plans
• Desk Audit Portion and Other Preparation
• Review of ISO 9001 Standard
• Opening Meetings
• Collecting Evidence of Compliance
• Presenting Objective Evidence
• Findings and Observations
• Closing Meetings, Audit Reports, and Follow-up
• Case Study Exercise - Audit an ISO Process
• Case Study Discussion
• Wrap-up, Course Evaluation, Certificates, and Farewells.