Session 2 – Introduction to Processes

• Process Definition
• Process Basics
• Introducing the Process Approach

Session 3 – Understanding Processes

• Types of Processes
• Recognizing Effective Processes
• Understanding the PDCA cycle and KPIs
• Understanding the SIPOC model and suppliers/customers

Session 4 – Process Design

• Role of Vision-Mission-Goals-Policies-Objectives in a process
• SMART Objectives
• Creating Process Maps
• Application of the Process Approach
• Using Well-Defined Processes for Continual Improvement

Session 5 – Management’s Role and Project Teams

• Management Involvement
• Organizational Roles and Hierarchy
• Typical Process Documentation Project Teams
• Project Scope and Project Activities
• Design Reviews

Session 6 – Day 1 Summary

Day 2: How to Create Well Defined Processes

Session 7 – Day 1Review and Day 2 Introduction

Session 8 – Writing Review

• The Writing Process
• Direct Writing
• Active Voice Writing
• The Written Product

Session 9 – Writing Procedures

• Introduction to Procedures
• Procedure Formats and Practices
• Writing for Users
• Creating Clear Procedure Criteria
• Using Procedures to Document Processes

Session 10 – Procedures in an Organization

• Document and Revision Control
• Testing
• Training
• Auditing
• Buy-In

Session 11 – Course Summary and Review

• Objective Review
• Applying What You Have Learned
• Course Evaluation

Course Instructors

Training instructors are provided by Bizmanualz, Inc., a management training, consulting and technology solutions provider specializing in the development, implementation and maintenance of well-defined processes and effective management systems. Instructors include: Chris Anderson or Don Reed.

2 Days or 16 hours
8:00 to 12:00 & 12:30 to 4:30

Catering

Class includes non-stop coffee, light breakfast, lunch and an afternoon snack.

Course Policies, Terms and Conditions

Course Fees

All course fees are payable upon receipt of a course registration by Bizmanualz, Inc. Payment by Visa, MasterCard, Discover Card, American Express, company check, personal check, company purchase order, or money order is required thirty (30) business days prior to the start of the course. Payments by electronic funds transfer are subject to bank charges. When using the electronic funds transfer payment method, please ensure the fee submitted is net of bank fees. Your registration will not be confirmed until payment is received.

Confirming Attendance

We design our publicly scheduled courses for approximately ten (10) participants. A place is reserved once an online/fax/verbal registration is received by Bizmanualz.

Upon receiving your course registration, we will send an email acknowledging receipt of your registration. Additional travel information and course preparation materials will also be included in the email.

Final course confirmation will be sent at least four (4) weeks prior to the start date of the course. We will only confirm a course when we have sufficient enrollment to conduct a viable course and ensure active participation from students.

Multiple Student Discount
Four students for the price of three!

Register and pay for three people from the same organization and a fourth (4th) person from the same organization can attend the same course at no charge.

Accommodation and Travel

Attendees are responsible for their own travel arrangements. Information will be sent to all course participants upon registration.

Cancellations and Rescheduling

Bizmanualz, Inc. reserves the right to cancel scheduled courses due to an insufficient number of registered students, an unexpected change in the availability of an instructor, or other reasons.

Upon cancellation of the course by Bizmanualz, Inc., the student will be notified immediately via email or phone. At the student’s discretion, we can either reschedule you for a course at a later date or cancel your registration. If Bizmanualz, Inc. has already collected funds for the canceled course, you may choose to have these dollars refunded or applied to another course. Bizmanualz, Inc. liability is limited to the course fee only, and Bizmanualz, Inc. cannot be held liable for airfare, lodging or other related expenses.

Bizmanualz, Inc. will reschedule enrollment of a student at no cost to the student if the rescheduling request is received by Bizmanualz, Inc. at least 30 days prior to the start of the course. If the student cancels between 15-29 days prior to the start of course, Bizmanualz, Inc. reserves the right to impose a 50% cancellation fee. If the student cancels less than 15 days prior to the start of course, fails to attend the course and/or does not notify Bizmanualz, Inc. prior to the start of course, Bizmanualz, Inc. reserves the right to charge the student the entire course fee.

Student Substitutions

There will be no charge if a substitute person wishes to replace the original student prior to the start of the course. Please inform us as soon as possible of any change to the original registration.

Retake Privileges

A student can return to a previously attended Bizmanualz, Inc. course within 24 months of the original course for just the cost of materials.

Course Hours, Attire and Special Needs

Our courses are highly interactive and intense learning experiences, sometimes lasting more than eight (8) hours. The courses start at 8:30 a.m. and generally conclude between 5:00 p.m. and 5:30 p.m. Morning and afternoon refreshments breaks and lunch are provided. Comfortable business-casual clothing is recommended. Please let us know in advance if you have special access or dietary needs.

How to Request Customized and New Courses

Bizmanualz, Inc. specializes in meeting your training needs. Depending upon your company’s requirements and needs, we will develop customized courses on demand given a minimum number of students. We also welcome suggestions for new courses. If you would like to explore these opportunities, please contact Jan Fitzgerald at jan@bizmanualz.com or (314) 863-5079 ext 18.