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"I needed a framework to start our policy development process."

Instructional E-books

Whether you're planning your initial documentation project or upgrading existing procedures, make sure you have the information you need to do the job right. Our instructional books by acclaimed expert Stephen Page are an ideal first step.
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Writing Exceptional Policies and Procedures by Stephen Page
Writing Exceptional Policies and Procedures by Stephen Page
Our Price: $59.95

This latest book by acclaimed expert Stephen Page helps grow your business by creating in-depth and practical policies and procedures that are easy-to-read, clear, consistent, and require minimal training. You’ll see the results materialize within weeks.
Stephen Page Policies and Procedures Books
All Four Policies and Procedures Books by Stephen Page
Our Price: $111.80
Sale Price: $89.95
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Download Only.The four e-book set has over 860 pages of practical advice on writing policies and procedures based on the author’s 30 years of experience and research on best practices offered by industry-known practitioners and authors.

While each e-book stands on its own, the 4 e-book set offers 863 pages about policies and procedures that explain everything you need to know. These 4 e-books are based on Stephen Page’s 30 years of experience and research on best practices offered by industry-known practitioners and authors. These e-books provide practical guidelines based on real-life experiences. The documents you’ll produce using the writing format and documentation techniques will be readily recognized by your manaement, internal and external auditors.

"There are two schools of thought on auditing. Some auditors concentrate on making sure that their clients are doing things right. Other auditors focus on whether their clients are doing the right things. Whichever group you fit in to, a well-designed set of policies and procedures will help you meet your objectives. If you are telling your clients they need to establish policies and procedures, it would be helpful if they had a guide or tutorial that could walk them through the process."

-- AuditNet, an Auditing Organization
Achieving 100% Compliance of Policies and Procedures E-Book
Achieving 100% Compliance of Policies and Procedures by Stephen Page
Our Price: $39.95

A comprehensive book on measuring how well readers understand your policies and procedures and for developing methods and techniques for writing policies and procedures. Through structured metrics, you’ll learn to substantially improve your policies and procedures. A case study is used throughout the book that leads you from a labor-intensive procedure to a streamlined one (you’ll learn how to write a procedure and how to transform it into a major cost saving procedure through the use of five quality tools). A bonus chapter focuses on the career development of procedures writers and managers.

"Positively excellent! Chapters 4-10 were packed with extremely important strategic, and especially, knockout technical detail. Your book exceeded all of my expectations, and is an outstanding value."

-- David F. Rico, Senior Software Quality Analyst
Best Practices in Policies and Procedures by Stephen Page
Best Practices in Policies and Procedures by Stephen Page
Our Price: $25.95

Learn to find and develop relevant content for your policies and procedures. This book shows how to conduct research, form cross-functional teams, select team members, study and derive solutions to problems, facilitate meetings, draw procedural diagrams, put the diagrams into writing, and write consistently and logically using a proven policies and procedures system, or methodology.



"A unique addition to the bookshelf on policies and procedures (P&P) communication. The book focuses on what Page and a few other authors consider best practices in formulating and finding content for an organization’s policy and procedure documents, both through readers’ own efforts and from examples."

-- Raymond Urgo, Journal of the Society for Technical Communication (STC)
Establishing a System of Policies and Procedures
Establishing a System of Policies and Procedures by Stephen Page
Our Price: $25.95

This first book of the series explains how to set up a framework to write fast and simple policies and procedures. You’ll learn how to apply a process for developing and publishing policies and procedures with a simple yet consistent method of writing called the Writing Format.

"This book is one of the most eye-opening, practical and insightful books I have read in a long time. It’s one thing to write effective policies and procedures, it’s quite another to implement them, and more difficult still to ensure compliance. The author’s approach addresses the implementation and compliance challenges head-on."

-- Linda Zarate, IT Consultant
7 Steps to Better Written Policies and Procedures
7 Steps to Better Written Policies and Procedures by Stephen Page
Our Price: $19.95

A detailed workbook with scenarios and exercises based on the Writing Format introduced in the first book of the series (Establishing a System of Policies and Procedures, see below). Learn to apply writing processes and editing checklists to your policies and procedures development and be comfortable that you’re publishing quality documents. Use scenarios from a real-life case study to improve your procedure writing skills as well as your everyday business document writing skills.

"As someone who has extensive experience I found this book to be an invaluable aid. The structured format the author provides ensures that your policies and procedures are consistent.  Aside from providing an effective 7-step approach to developing policies and procedures (including the 40-step action plan and 5-step writing process), this book can easily serve as a style guide for corporate policy and procedure writers."

-- Mike Tarrani, Amazon Top 100 Reviewer