How to Align a System of People and Processes for Results

This three-day Systems of Processes Training class provides you with the methodology, knowledge and skills you need to assess, manage, develop, and implement a successful continuous improvement program within your organization. Well-aligned processes within a system are the key to breakthrough results. Your management system will never be the same again.

Training to Ensure People and Processes Achieve Your Objectives

By the end of the course, you will be able to:

1. Given a set of business objectives, identify and describe the business metrics used to realize those business objectives.
2. Given a set of business metrics, diagnose and describe business situations using a common language of business metrics and business objective outcomes.
3. Given a set of selection criteria, business metrics, and objectives; rank and select improvement projects that realize the business objectives.
4. Explain the roles, responsibilities and use of requirements and accountability to define and control improvement projects for each member in the project process.
5. Identify and resolve conflicts that hinder performance.

Improve your system of Policies and Procedures

This training course is suitable for delegates from all backgrounds, including manufacturing, service, public and private sectors. This procedures training class will be of particular interest to individuals who have responsibility for process improvement either as a single person or in a team; are project managing the development and implementation of a Management System for improvement; or those wanting to improve the overall performance of their organization.

Participants of this systems training course are expected to have some prior knowledge or experience with process improvement techniques. Examples include: TQM, ISO 9000 Quality, Theory of Constraints (TOC), Six Sigma, or Lean Manufacturing prior to attending this course. Students should complete the How to Create Well-Defined Processes class, ISO 9001:2000 Auditor-Lead Auditor Class , or the online ISO 9001:2000 foundation course prior to attendance.

Outline of the Process & Procedures Training Course

Day 1

Session 1 - Introduction

• Personal Objectives
• Course Objectives
• Course Outline
Course Measurements
• Processes as Systems
• Variability vs. mean
• Constraints to Performance

Session 2 - Systems Simulation

• Activity 1 - Beer Game

Session 3 - System Variation

• Six Sigma & Variability
• Process Improvement Sequence
• Cause of Variability
1. Common Cause
2. Special Cause
3. Variability Errors
• Activity 2 - Control Charts

Session 4 - Theory of Constraints

• Change Steps
1. What to change?
2. What to change to?
3. How to cause the change?
• Focusing Steps
1. Identify constraints
2. Exploit constraints
3. Subordinate non-constraints
4. Elevate constraints
5. Identify new constraints
• Activity 3 - The Goal

Session 5 - Optimization

• Drum-Buffer-Rope
• System interdependence
• The Beer Game solution
• Activity 4 - Optimization

Day 2

Session 6 - Introduction

• Nemawashi
• Objectives
• Metrics
• Business Situations
• Time Management

Session 7 - Throughput Accounting

• Accounting for Throughput
• Activity Based Costing
• Return on Investment (ROI)
• Accrual vs. cash accounting
• Activity 5 - Decision economics

Session 8 - Cause-Effect-Cause

• Cause Effect Diagrams
• Reality Trees
• Activity 6 - Reality Trees

Session 9 - Business Metrics

Inventory turns
• Order-to-delivery
• Variation vs. mean
• Lean thinking
1. Pull vs. push
2. Waste reduction
• Activity 7 - Benchmarking

Session 10 - Business Paradigms

• Changing minds
• Activity 8 - Paradigms Pioneers

Session 11 - Business Situations

• Purchasing Cycle
• Manufacturing Cycle
• Sales & Marketing Cycle
• Cash Cycle
1. Receivables & Payables
2. Inventory & Assets
• Strategy Cycle
• Activity 9 - Tuning Cycles

Session 12 - Performance Improvement Plan

• Process Half-life
• Determining business situations
• Defining metrics
• Setting Objectives
• Activity 10 - Planning

Day 3

Session 13 - Introduction

• Change Management
• Conflict Resolution
• Evaporating Clouds
• Buy-in

Session 14 - Project Roles & Responsibilities

• Leader
• Team
• Management
• Customer
• Activity 11 - Project Management

Session 15 - Conflict Resolution

• Nature of Conflict
1. Assumptions
2. Alternatives
• Evaporating Clouds
• Activity 12 - Cloud diagrams

Session 16 - Management Buy-in

• Management’s perspective
• Language of improvement
• Strategic stories
• Positive future
• Activity 12 - Buy-in

Session 17 - Employee Buy-in

• Employee’s perspective
• Language of improvement
• What’s in it for them?
• Activity 12 - Buy-in

Session 18 - Change Management

• Vision, Mission & Objectives
• Performance Improvement Plan
• Management & Employee Buy-in
• Structuring the Organization for change
• Activity 12 - Change Plan

Conclusion - Course Summary

• Course Objectives Achieved?
• Why Management Systems Fail?
• How to improve a system of Processes
• Course Changes?
• Further Reading
• Course Exam
• Course Evaluation

Course Instructor

Training instructors are provided by Bizmanualz, Inc., a management training, consulting and technology solutions provider specializing in the development, implementation and maintenance of well-defined processes and effective management systems. Instructors include: Chris Anderson , Dan Davison or John Duffy.

Course Duration

3 Days or 24 hours
8:30 to 5:00

Catering

Class includes non-stop coffee, light breakfast and an afternoon snack.

Course Policies, Terms and Conditions

Course Fees

All course fees are payable upon receipt of a course registration by Bizmanualz, Inc. Payment by Visa, MasterCard, Discover Card, American Express, company check, personal check, company purchase order, or money order is required thirty (30) business days prior to the start of the course. Payments by electronic funds transfer are subject to bank charges. When using the electronic funds transfer payment method, please ensure the fee submitted is net of bank fees. Your registration will not be confirmed until payment is received.

Confirming Attendance

We design our publicly scheduled courses for approximately ten (10) participants. A place is reserved once an online/fax/verbal registration is received by Bizmanualz.

Upon receiving your course registration, we will send an email acknowledging receipt of your registration. Additional travel information and course preparation materials will also be included in the email.

Final course confirmation will be sent at least four (4) weeks prior to the start date of the course. We will only confirm a course when we have sufficient enrollment to conduct a viable course and ensure active participation from students.

Multiple Student Discount:

Four students for the price of three!

Register and pay for three people from the same organization and a fourth (4th) person from the same organization can attend the same course at no charge.

Accommodation and Travel

Attendees are responsible for their own travel arrangements. Information will be sent to all course participants upon registration.

Cancellations and Rescheduling

Bizmanualz, Inc. reserves the right to cancel scheduled courses due to an insufficient number of registered students, an unexpected change in the availability of an instructor, or other reasons.

Upon cancellation of the course by Bizmanualz, Inc., the student will be notified immediately via email or phone. At the student’s discretion, we can either reschedule you for a course at a later date or cancel your registration. If Bizmanualz, Inc. has already collected funds for the canceled course, you may choose to have these dollars refunded or applied to another course. Bizmanualz, Inc. liability is limited to the course fee only, and Bizmanualz, Inc. cannot be held liable for airfare, lodging or other related expenses.

Bizmanualz, Inc. will reschedule enrollment of a student at no cost to the student if the rescheduling request is received by Bizmanualz, Inc. at least 30 days prior to the start of the course. If the student cancels between 15-29 days prior to the start of course, Bizmanualz, Inc. reserves the right to impose a 50% cancellation fee. If the student cancels less than 15 days prior to the start of course, fails to attend the course and/or does not notify Bizmanualz, Inc. prior to the start of course, Bizmanualz, Inc. reserves the right to charge the student the entire course fee.

Student Substitutions

There will be no charge if a substitute person wishes to replace the original student prior to the start of the course. Please inform us as soon as possible of any change to the original registration.

Retake Privileges

A student can return to a previously attended Bizmanualz, Inc. course within 24 months of the original course for just the cost of materials.

Course Hours, Attire and Special Needs

Our courses are highly interactive and intense learning experiences, sometimes lasting more than eight (8) hours. The courses start at 8:30 a.m. and generally conclude between 5:00 p.m. and 5:30 p.m. Morning and afternoon refreshment breaks are provided. Comfortable business-casual clothing is recommended. Please let us know in advance if you have special access or dietary needs.

How to Request Customized and New Courses

Bizmanualz, Inc. specializes in meeting your training needs. Depending upon your company’s requirements and needs, we will develop customized courses on demand given a minimum number of students. We also welcome suggestions for new courses. If you would like to explore these opportunities, please contact Jan Fitzgerald at jan@bizmanualz.com or (314) 863-5079 ext 18.